Carers' Charter

The carers' charter states how Aberdeenshire Council and NHS Grampian aim to meet the needs of carers, young carers and those they care for. This will be achieved by:

• listening to carers
• providing flexible and well co-ordinated services
• promoting and developing good practice

It reflects the spirit as well as the letter of the National Health Service and Community Care Act 1990.

• Carers Charter (pdf 157 kb)

Aberdeenshire Council and NHS Grampian will adopt these principles:

• Choice - allow carers to choose whether or not they wish to take on or continue with a caring role

• Respect for the individual - respect each individual carer as a partner in caring who has expertise and skills and as a person who may have needs for services in their own rights

• Equal opportunities - provide equitable services throughout Aberdeenshire. Provide an effective complaints procedure. Not act selectively towards carers out of prejudice

• Safeguarding rights - give a confidential service and access to advocacy services, information and advice about services and carers' rights

• Consumer voice - seek and listen to the views of carers and enable them to take greater control

• Quality - offer services that are of a high standard not only to those that they care for but also for themselves. Aim to improve services continuously

• Equity - allocate resources fairly

• Service delivery - deliver services to carers in their own community