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Residents Surveys

Aberdeenshire council carries out an over-arching large scale survey residents on a two-yearly basis and has data that goes back to 2000. In the intervening years, further in-depth research has been conducted into areas of particular interest that have been highlighted in the previous larger surveys.

The main reason for undertaking the surveys is to help to identify areas where we need to improve. The results are used to inform corporate-level actions and to incorporate the subsequent improvements into our operational plans.

Below are the reports for all the residents' surveys undertaken so far:

2010 Residents Survey

The 2010 survey is the sixth full-scale survey undertaken since 2000. The survey repeats a number of questions from the previous surveys, to allow for a tracking of changes in perceptions over time. The area reporting, first used in 2006, has been continued and these area specific reports are below the main report. Additionally this survey includes some one-off questions about budget priorities given the financial circumstances the council faces. Finally the survey report is structured to better align the findings with the council's strategic priorities and actions.

2009 Residents Survey

The research was prompted by the persistently poor ratings accorded to “facilities for older people” and especially “facilities for younger people” within the Council’s regular residents’ satisfaction Surveys. The intention was to better understand what was meant by these terms and by the term “community facilities” in general so that any future quantitative survey questions on this matter could be effectively focused. Building on this, the intention was then to identify possible approaches for the Council to maximise outcomes in this area within the resources available to it.

2008 Residents Survey

The 2008 survey is the fifth full-scale survey undertaken since 2000. The survey repeats a number of questions from the previous surveys, to allow for a tracking of changes in perceptions over time. The area reporting, first used in 2006, has been continued and these area specific reports are below the main report.

2007 Residents Survey

The 2007 survey sought to identify the standards of customers service that our residents felt were important to them. Following this, quantitative research identified how well residents feel are performing in relation to these standards. For the research 3 case study services were used:

  • A service everyone uses - roads maintenance and winter maintenance
  • A service that people choose to use - sports facilities
  • A service that people may, or may not use, according to their circumstances - older people services

2006 Residents Survey

This 2006 Residents survey is the fourth full-scale survey of residents’ views which Aberdeenshire Council has undertaken since 2000. It was slightly different in that we were able to produce area specific reports as well as the main overview report. These are all listed below:

2005 Residents Survey

This research, had a narrow focus and was designed to meet three broad aims:

  • To identify effective communications approaches which would assist the Council to improve its image and reputation amongst Aberdeenshire residents
  • To identify how customer service activity could best be developed to have a positive impact on residents’ perception of the Council
  • To recommend an appropriate approach for the Council to take with respect to its Public Performance Reporting

2004 Residents Survey

This 2004 Residents survey is the third full-scale survey of residents’ views which Aberdeenshire Council has undertaken since 2000.

2003 Residents Survey

This research explored residents’ experiences, perceptions and aspirations in relation to three key areas that relate to the development of a multi-channel communications strategy.

2002 Residents Survey

This is the second of our large scale surveys undertaken in the 'even' numbered years (2000, 2002, 2004)

2000 Residents Survey

Our first major residents' survey to find out how our residents feel about the services we provide and the way in which they are delivered.