Resident's Surveys

The main reason for undertaking the surveys is to identify areas where we need to improve. The results are used to inform corporate-level actions and to incorporate the subsequent improvements into our operational plans.

Aberdeenshire council carries out an over-arching large scale survey residents on a two-yearly basis and has data that goes back to 2000. In the intervening years, further in-depth research has been conducted into areas of particular interest that have been highlighted in the previous larger survetys. Below are the consultant reports for all the residents' surveys undertaken so far:

2008 Residents Survey

The 2008 survey is the fifth full-scale survey undertaken since 2000. The survey repeats a number of questions from the previous surveys, to allow for a tracking of changes in perceptions over time. In some cases, it has been possible to track changes back to the 2000 survey. However, as the survey questionnaire was considerably revised and updated in 2002, this has not always been possible. The area reporting, first used in 2006, has been continued and these area specific reports will be published shortly.

2008 Residents Survey (pdf 1.14mb)

2007 Residents Survey

The 2007 survey sought to identify the standards of customers service that our residents felt were important to them. Following this, quantitative research identified how well residents feel are performing in relation to these standards. For the research 3 case study services were used:

A service everyone uses - roads maintenance and winter maintenance
A service that people choose to use - sports facilities
A service that people may, or may not use, according to their circumstances - older people services

2007 Residents survey (pdf 872 kb)

2006 Residents Survey

This 2006 Residents survey is the fourth full-scale survey of residents’ views which Aberdeenshire Council has undertaken since 2000. It was slightly different in that we were able to produce area specific reports as well as the main overview report. These are all listed below:

2005 Residents Survey

This research, had a narrow focus and was designed to meet three broad aims:

To identify effective communications approaches which would assist the Council to improve its image and reputation amongst Aberdeenshire residents
To identify how customer service activity could best be developed to have a positive impact on residents’ perception of the Council
To recommend an appropriate approach for the Council to take with respect to its Public Performance Reporting

2005 Residents Survey (pdf 208 kb)

2004 Residents Survey

This 2004 Residents survey is the third full-scale survey of residents’ views which Aberdeenshire Council has undertaken since 2000.

2004 Residents Survey (pdf 287 kb)

2003 Residents Survey

This research explored residents’ experiences, perceptions and aspirations in relation to three key areas that relate to the development of a multi-channel communications strategy.