How are we doing?
SQUIP
The Aberdeenshire Educational Psychology Service (EPS) 2009 –2012 Standards and Quality Improvement Plan (SQUIP) sets out the progress being made by the Service for the period 2008-2009 and revises the strategic priorities set out in its 2008-11 SQUIP. The SQUIP is Aberdeenshire EPS’s core planning document and is intended for its service-users, its staff and those with whom we work.
Customer Standards
Aberdeenshire Council is committed to providing high quality services and delivering high standards of customer service. As a customer of Aberdeenshire Council, you have the right to be treated fairly and considerately when using any of our services whether in person, by phone, in writing or by e-mail. The EPS Standards and Performance document highlights the level of service you should expect and gives you the opportunity to challenge us if we do not deliver them:
EPS Customer Service Standards Document
Customer Service Excellence (CSE)
What is Customer Service Excellence?
Customer Service Excellence is a government approved quality improvement tool for organisations. It replaces Charter Mark, but maintains the aim of helping an organisation develop a clear understanding of its current and potential customer base. It emphasises the need for an organisation to adapt its practice to meet more effectively the needs of service users.
Customer Service Excellence demands that an organisation ‘listens, acts and delivers’ for the benefit of its service users.For general information click the external link to Customer Service Excellence
Aberdeenshire EPS are the FIRST Psychology Service in Scotland to be accredited with the Customer Service Excellence award. Click here for the full report!
HMIE
Aberdeenshire EPS has consistently received very good evaluations from HMIE.
Let us know what you think
It is the aim of Aberdeenshire Educational Psychology Service to provide the best possible service to children, families and educational establishments. Compliments and complaints help us to improve the standard of our service.
Should any aspect of our service fall below or exceed your expectations or you feel you have not been dealt with sensitively or fairly we would be pleased to hear from you. Please be assured that we value all comments and will take all into consideration.
If you wish to make a comment on any aspect of our service please download Aberdeenshire Council's Aberdeenshire Compliments and Complaints Form and complete the relevant information. All personal iinformation is strictly confidential and will only be used in order that we can respond to your comment.
See what others have said
“Just wanted to thank the EP so much for her help. The EP was excellent at communicating with and was totally at my child’s 'level'.”
Comments Compliments Oct-Dec 2011 16 kb
Contact Educational Psychology Service
Principal Educational Psychologist
Dr Pauline Stephen
Aberdeenshire Council
Woodhill House
Westburn Road
Aberdeen, AB16 5GJ
Tel: 01224 664272
For general enquiries email: eps@aberdeenshire.gov.uk
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