Repairs and Maintenance

What are my repair responsibilities as a tenant?
Information on the type of repairs you are responsible for doing.

How can I report a repair?
Information on how you report a non-emergency repair, the details you should provide and what you need to do before we arrive to fix it.

Emergency repairs
Information on how to report an emergency repair. Emergency contact numbers.

What if I am a new tenant?
Information on repairs to properties of new tenants.

Will I have to pay for any repairs?
Information the repairs that may be charged to you.

Will I be charged for work carried out?
Information on the type of repairs we may charge you for.

Do I always have the right to your repairs service?
Information on when we may restrict our repairs service.

What is the Right to Repair scheme?
Information on the Right to Repair scheme, what repairs qualify and details of compensation.

What are the repair categories and timescales?
Information on our repair categories and the time it will take to complete the repairs.

Vulnerable tenants and repairs
Information on how vulnerable tenants may be able to get their repairs done faster.

What are our repair responsibilities as your landlord?
Information on the type of repairs we are responsible for as your landlord.

Communal / block repairs
Information on how communal / block repairs are dealt with and what we are responsible for.

Safety checks
Information on our annual and ten yearly safety checks.

Upgrades to your home
Information on our planned maintance and improvements and how this may affect any repairs you report.