Building Standards Performance

Performance indicators: 2017/18
Performance indicator Target Q1 (April to June 2018)  Q2 (July to September 2017) Q3 (October to December 2017) Q4 (January to March 2018)
Percentage of building warrant applications responded to within 20 working days 95% 94% 90%  92%  93%
Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information 90% 94% 91%   93% 95% 
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100%   100% 100% 
Maintain an overall customer satisfaction rate of 90% 90% 100% 94%   88% 88% 

 

Annual performance indicators
Performance indicator Target 2015 to 2016 2016 to 2017 2017 to 2018
Percentage of building warrant applications responded to within 20 working days 95%* 89% 93% 91%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100% 100%
Maintain an overall customer satisfaction rate of 90% 90% not applicable 96% 91%
Maintain an overall national customer satisfaction rate above 7.5 (national average 6.7) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) 7.5 7.6 8.1 8.4

*Performance indicator target increased by the Scottish Government for 2017/18 from 90% to 95%.

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