Building Standards Performance

e-Building standards have moved nationally to an electronic system of applying for a building warrant on 24th August 2016 – some delays in processing have occurred during the changeover however, across Aberdeenshire, as an average, the target of having 90 percent of applications processed within 20 days has been achieved.

The average time taken to grant a building warrant has increased due to the introduction of a nine month refusal procedure which is being undertaken retrospectively.

Performance indicators: 2016/17
Performance indicator Target Q1 (Apr-Jun)  Q2 (Jul-Sept) Q3 (Oct-Dec)
Percentage of building warrant applications responded to within 20 working days 90% 96% 90% 90%
Average time taken to grant a building warrant/amendment remains better than the national average of 63 days Less than 63 days 89 days 94 days 102 days
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100% 100%
Maintain an overall customer satisfaction rate of 90% 90% Surveys not started 93% 100%
Annual performance indicators
Performance indicator Target 2014-2015 2015-2016
Percentage of building warrant applications responded to within 20 working days 90% 89% 89%
Percentage of building warrant applications issued within 6 working days following receipt of satisfactory technical information 90% 88% 91%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100%
Maintain an overall national customer satisfaction rate above 7.5 (national average 7.1) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) 7.5 7.6 8.1

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