How do I get help?

Community care services are provided to adults, and children with disabilities and their families, who need support to help them live as independently as possible, in their own homes or in a homely environment, within their community.

Referral

If you, or the people who are helping to look after you, feel you need help with living independently at home call us on 03456 08 12 06.

If you feel you need help with looking after children, or are concerned about the welfare of a child or adult, call us on 03456 08 12 06.

You can phone us, write to us, or visit one of our offices.  This is called a referral.

Many people get someone to help them do this.  You can give permission to a member of your family, a friend or neighbour, your doctor or anyone else to contact us.

Care management

A care manager will help you to assess the care you need and agree a care plan setting out how your care needs can be met. You, your carer and any other professionals who are working with you will be involved in this process. The care manager will give you a copy of your care needs assessment and your care plan.

The assessment and care plan will help to set your goals and preferences to improve your quality of life and help you live as independently as possible at home or in the community.

Community assessment

We will arrange to meet with you and discuss your needs in more detail. Our social work staff will talk with you about:

  • how you are managing with daily living activities like shopping, eating, dressing
  • what you can and cannot do for yourself, and
  • what help you feel you need

We may need to talk to other people who know you, like your doctor, to help make sure we have all the information we need. If you have a carer, such as a relative or friend who you rely on for help, we would like to listen to their views and take their needs into account.

This is called an assessment.

Your assessment will look at:

  • your personal care needs
  • your health
  • your living conditions
  • how much help you need with daily living, and
  • the health of your carer.

Your assessment will help us decide what services you should be offered and how soon you will receive them. You may also need an occupational therapy assessment

You may be asked to contribute towards the cost of the services you receive. Many people will pay nothing, or will only contribute towards part of the cost. Once the services are in place they are regularly reviewed.

If, after your assessment, we feel that your needs are better dealt with by someone else, we will ask you if we can pass your referral on.

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What if I disagree with the decision?

If you do not agree with your assessment you should discuss it with the worker who did the assessment. If you are not satisfied with the outcome, you can ask to have your case reviewed by the local manager.

This does not replace our complaints procedure.

 

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