Consumers

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Consumer advice in Aberdeenshire is now provided in partnership with Consumer Direct Scotland, an advice only service which is funded by the DTI and covers the whole of Scotland.

If you are looking for information or general help online, check out our Consumer Questions Answered section, or try the external links which give some useful advice.

If you wish to speak to someone, all initial requests for advice should be submitted to Consumer Direct.

Consumer Direct provides clear practical advice to help consumers sort out problems and disagreements with suppliers of goods and services. From overcharging to faulty goods and from dodgy workmanship to reporting dishonest traders and scams, Consumer Direct’s trained advisors are ready to offer individual solutions for individual problems.

More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

Aberdeenshire Council Trading Standards can provide assistance in many of these cases by making representations to suppliers and providing advice on the preparation of Small Claims.

Contact

To speak to a Consumer Adviser please call:

08454 040506 (Minicom users should call on 08451 28 13 84) between 9.00am and 5.00pm Monday to Friday and from 9.00am to 1.00pm on Saturdays.

Visit Consumer Direct Scotland to make a complaint.

Please find below an easy read leaflet which gives advice about your rights when buying goods.

• easy read leaflet (pdf 575kb)

Foreign Language Leaflets

Please find below a selection of foreign language leaflets which give some information on the help we can provide.