Trusted Trader scheme
The Trusted Trader scheme is a directory of local businesses that have been vetted by Trading Standards and who made a commitment to treat their customers fairly.
The scheme aims to:
- Increase consumer confidence
- Promote good practice within local businesses
- Help protect people from doorstep crime
Find out more about the Trusted Trader scheme.
Businesses
The primary focus of the scheme is the home improvement sector. Applicants must:
- Be based within Aberdeenshire, or be able to show that a reasonable proportion of their business is carried out in Aberdeenshire
- Have a minimum of six months trading history
To help launch the scheme in Aberdeenshire, the annual fee will be reduced to £120 (including VAT) for the first 25 members.
The annual membership fee is £240 (including VAT), which lets businesses benefit from:
- 12 months of Trusted Trader membership
- Fully refundable fee if you can't meet the vetting requirements
- Your business showcased with other vetted businesses across Aberdeenshire
- Access to official logos and marketing materials to promote your business
Customers and local residents
You can find an Aberdeenshire trusted trader by searching the directory online. Alternatively you can call the Trusted Trader helpline on 0333 444 7016, Monday to Friday 9am to 5pm. You can also search a national database of trusted trader schemes, for vetted traders based outside of Aberdeenshire.
If you have had work carried out by a business found through the Aberdeenshire Trusted Trader scheme, please leave a review. The reviews are published on the website and will help other consumers make informed decisions when looking to employ a trader.
Negative comments and disputes are reviewed, and if unresolved, parties have the option of taking the matter to dispute resolution.
Contact
If you have any queries please contact trading.standards@aberdeenshire.gov.uk.