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myAberdeenshire app privacy notice

The Data Controller of the information being collected is Aberdeenshire Council.

The Data Protection Officer can be contacted at Town House, 34 Low Street, Banff, AB45 1AY Email: dataprotection@aberdeenshire.gov.uk.

Your information is being collected to use for the following purposes:

  • Use of your postcode and address (if entered in settings) to look up and provide waste collection details specific to your address – the user has the choice whether to provide details
  • Use of your name, phone number, postcode, address, and email address to respond to you if you request a response to a Support or Fault Report form submission – the user has the choice whether to provide details during the form submission
  • Use of your name, postcode, and address (if ‘include diagnostic data’ is selected in a Support request) to diagnose issues and respond to you – the user has the choice whether to provide details during Support form submission
  • Use of your name, phone number, and/or email address to respond to you regarding a Customer Survey submission – the user has the choice whether to provide details during the form submission

Your information is being collected by Aberdeenshire Council.

The legal basis for collecting the information

Task carried out in the Public Interest: Processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.

Your information will be shared with the following recipients or categories of recipient

Not applicable. Your myAberdeenshire information is not shared outside of Aberdeenshire Council.

Countries to which the data is transferred and stored

All held within the UK.

Retention period for the data

Postcode and address if entered in the settings screen is held on the device until the app is uninstalled.

Name, phone number, postcode, address, and email address, if provided in relation to a Support or Fault Report submission, is held on our server for a period of 3 months then deleted.

Name, phone number, and/or email address, if provided in relation to a Survey is held on our server for a period of 3 months then deleted.

The following automated decision-making, including profiling, will be undertaken

Not applicable

Your rights

Please note that you have the following rights:

  • to withdraw consent at any time, where the legal basis specified above is consent
  • to lodge a complaint with the Information Commissioner’s Office (after raising the issue with the Data Protection Officer first)
  • to request access to your personal data
  • to object, where the legal basis specified above is performance of a public task or legitimate interests
  • to data portability, where the legal basis specified above is consent or performance of a contract
  • to request rectification or erasure of your personal data, as so far as the legislation permits