Environmental health performance indicators

The performance of the Environmental Health Service is monitored and reviewed through a number of performance indicators. Corporate indicators require us to set targets and report on the percentage of the number of premises that are broadly compliant and better than broadly compliant in terms of food safety as set against the number of premises subject to intervention in the 6 or 12 months category.

The percentage of broadly compliant premises has remained at the same level as in 2017/18, with performance remaining 11% above the target. Premises which are found not to be broadly compliant are subject to a mandatory re-visit and the food business operator is encouraged to rectify the noted contraventions of food law. Failure to informally address recorded breaches of food law promptly will result in formal action being taken.

We also set targets and report on the number of hours taken to attend onsite for domestic noise complaints. A complaint is an expression of concern to the council about domestic noise in the expectation that we will address the matter.

The number and type of complaints lodged is outwith our control, and the fluctuation of numbers depend on a variety of factors, for example, the environment and the person logging the complaint.

To find out more about our performance view:

• Incident reporting criteria (PDF 186KB)
• Noise enforcement policy (PDF 137KB)
• Enforcement policy statement and procedures (PDF 265KB)
• Food law enforcement policy (PDF 175KB)
• Team plan (PDF 517KB)