Housing repairs and maintenance during coronavirus

Housing Repairs and Planned Maintenance

With effect from 26th April 2021, COVID-19 restrictions are being eased. The Housing Repairs Team will re-commence carrying out routine repair works in accordance with Scottish Government guidelines. We will continue to update our position on advice from the Scottish Government. Please bear in mind that although restrictions are being lifted, there is a backlog of repairs. This may lead to delays in non-emergency repairs being carried out so we thank you for patience. Please be assured that the Housing Repairs Teams are working as hard as possible to return to a normal repairs service as quickly as possible.

To reduce any unnecessary visits, if a Clerk of Works inspection is required the Contact Centre will book a telephone appointment with a technical member of staff. If this is not suitable then a visit will be booked but only if the risk assessment allows us to do so. Non-emergency visits may have to be postponed dependant on the situation, which you can discuss at your telephone appointment.

There will be several changes to the way in which work is done. The physical distancing restrictions of COVID-19 mean that it may not be possible to schedule different trades at the same time; they may have to be scheduled one after the other. Work may also be disrupted if tenants or any of our staff develop symptoms of COVID-19, or if a household member develops symptoms or is asked to self-isolate as part of the ongoing Test and Protect procedure. Please advise us if anything changes before your appointment.

Void properties

The Scottish Government have been clear that the council needs to continue to fulfil its statutory duty with void properties in the context of homelessness, the flow of properties is seen as both vital and essential works. Those involved in the void process and associated works fit within the definition of essential public services, providing capacity across the system.

Risk Assessments have been carried out and social distancing measures are in place, to ensure safety at all times.

Gas servicing

During the current COVID-19 situation, the Scottish Government has advised that local councils are required to use their best efforts to undertake gas safety checks, and if unable to do so, to retry as soon as is possible and appropriate, while having full regard for advice on self-isolation, hygiene and distancing.

If tenants receive a Gas Servicing notification letter, and are self-isolating or have been confirmed with COVID-19 they are asked to inform FES on 01224 766692, and no service will be undertaken until after the relevant isolation period.

Once the self-isolation period is completed, please call FES on 01224 766692 to arrange a suitable time for the service to be carried out.

However, if you smell gas or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999, and switch off appliances until the gas emergency supplier or a registered gas engineer, has attended and advised that the appliances are safe to use.

Scottish Government tolerable standard: satisfactory fire and carbon monoxide detection

The council has to fulfil its statutory duty to undertake the new fire detection enhancements required by the Scottish Government by February 2022. To do this essential work we will need to continue to enter homes, even during those times when lockdown restrictions apply within Aberdeenshire. You may therefore be contacted by one of our 2 contractor FES, (when they service your gas), or by Everwarm.

Housing Improvement Programme

In line with the latest Scottish Government updates our contractors are arranging appointments for internal upgrades to commence again from 26th April 2021 onwards.

Generally, non-essential works like those on the HIP can only be undertaken in a tenant’s homes when Aberdeenshire is at Level 3 or below. Only external works, that do not involve entering a tenant’s home, can be progressed during a lockdown.