Sheltered housing during coronavirus

In accordance with Scottish Government requirements, all Sheltered Housing schemes will adopt a range of precautionary measures designed to ensure compliance within COVID-19 protection level restrictions. Information will be provided to all tenants within Schemes and it is essential that FACTS guidance is observed at all times.

It is essential that the guidance given within each protection level is observed. View protection level guidance on the Scottish Government website.

Protection level 2 restrictions

Aberdeenshire is currently in Level 2 of the system.

The following applies under the current restrictions:

You can meet socially in groups of up to:

  • 6 people from 3 households in your own home or theirs – and can stay overnight
  • 6 people from 3 households in an indoor public place like a café, pub or restaurant (you are still required to wear of face coverings when standing or moving in the premises and physical distancing measures of 2 metres still applies, personal details are required to be taken in advance and staff are on site to manage bookings)
  • 8 people from 8 households can meet outdoors

Under 12s do not count towards the total number of people or households meeting outside but do count towards household numbers indoors.

Additional guidance:

  • You do not need to physically distance from family and friends in a private home
  • You can travel anywhere in Scotland in Levels 0, 1 or 2 but must not enter a Level 3 or 4 area unless for a permitted reason
  • You can travel to England, Wales, Northern Ireland, the Isle of Man or the Channel Islands - before you travel you must check the travel rules in those countries
  • You can provide informal childcare, for example to look after a grandchild
  • Up to 50 people can attend weddings and funerals
  • Tradespeople can carry out any work in your home such as painting, decorating or repairing
  • You should work from home where possible

What the current restrictions mean for Sheltered Housing

You can meet indoors in your own private home up to 6 people from 3 households, you do not need to physically distance in your own home, but people visiting you will be asked to use hand sanitiser when entering the scheme, family and friends will be required to wear face coverings when moving through communal areas in the scheme and to maintain a physical distance in communal areas.

The communal lounges in Sheltered Housing are not private homes and for that reason will remain closed.

Support tailored to local circumstances

To take account of the prevalence of COVID-19 in the community; currently some areas have very low COVID-19 levels, while others have moderate levels. If there is an outbreak in the Sheltered Housing Scheme a higher level of restrictions will be in place for the duration of the outbreak for example family and friends visiting will be asked to keep this to essential visits only, repairs will revert back to essential repairs and movement within the scheme will be kept to a minimum. Tenants will be advised when these restrictions will be imposed and when they will be relaxed.

Individualised approach to welfare checks

COVID-19 restriction levels are being eased, therefore, to minimise community transmission of the virus, it is still not safe for the Sheltered Housing Officer to visit all tenants in their own homes and a new approach to welfare checks will now be introduced, the decisions on the type of contact and service you require should be person-centred and take into account your assessed needs and expressed preferences, balanced against any risks. A Sheltered Housing Officer will be in contact to discuss your needs and preferences with you.

If you wish to speak to a Sheltered Housing Officer when they are on duty, there are area numbers and a Sheltered Housing Officer will answer your call.

Please pull your cord in an emergency.

Please note calls will only be answered between 8.45am and 5pm Monday to Friday, and 9am to 1pm Saturday and Sunday:

  • Buchan sheltered schemes - 01358 281139
  • Banff and Buchan sheltered schemes – 01346 417360
  • Garioch sheltered schemes and Formartine sheltered schemes – 01467 539057
  • Kincardine and Mearns sheltered schemes and Marr sheltered schemes - 01224 472856

Priority for home visits and face-to-face care will be given to health and social care professionals supporting tenants. However, many other services are important for the wellbeing of individuals and decisions for the Sheltered Housing Officer to visit you in your home will need to be taken on an individual basis. For example a tenant who does not have visitors or family may benefit from more regular home visits from the Sheltered Housing Officer or a volunteer visitor/ befriender.

Intercom and telephone contact will remain the normal first part of a welfare check, unless otherwise indicated as above by individual needs, preferences and/or circumstances. Meanwhile Sheltered Housing Officers have been provided with digital tablets and mobile phones to support ‘Near Me’ consultations with GPs and primary care teams. In addition following an application to Connecting Scotland, 242 iPads/chromebooks are available to be allocated to tenants who meet the criteria, if you wish to be considered for support with a digital device please speak to a Sheltered Housing Officer.