Housing rent and service charges

Your rent

Information about your rent. Includes when new tenants are told the rent to pay, rent increases, work that may affect your rent, what your rent covers and when your rent is due.

How and where you can pay your rent

Information on the different ways you can pay your rent.

Your rent card

Information on how long your rent card lasts, how you can get a new or additional card, the different cards available and how you can find out the balance of rent owed.

Other charges

Information on other charges that may be payable with your rent.

How your rent is set

Information on how your rent is set, the fourteen characteristics used to set your rent, adjustments and the points allocated for each facility.

What to do if your rent is based on the wrong characteristics

Information on what you should do if you think that your rent has been based on the wrong characteristics of your house.

Improvements to your property

Information on how improvements made on your house by you or us may affect your rent.

Rent arrears

Information on what you should do if you have problems paying your rent, if you are unable to pay an agreed payment and what happens if you do not pay your rent.

Legal actions for non-payment of rent

Information on what happens if we take you to court for non-payment of rent, your options if we take you to court and whether we can help you find somewhere to live if you are evicted.