Housing rent and service charges
Information about your rent. Includes when new tenants are told the rent to pay, rent increases, work that may affect your rent, what your rent covers and when your rent is due.
Information on the different ways you can pay your rent.
Information on how long your rent card lasts, how you can get a new or additional card, the different cards available and how you can find out the balance of rent owed.
Information on other charges that may be payable with your rent.
Information on how your rent is set, the fourteen characteristics used to set your rent, adjustments and the points allocated for each facility.
Information on what you should do if you think that your rent has been based on the wrong characteristics of your house.
Information on how improvements made on your house by you or us may affect your rent.
Information on what you should do if you have problems paying your rent, if you are unable to pay an agreed payment and what happens if you do not pay your rent.
Information on what happens if we take you to court for non-payment of rent, your options if we take you to court and whether we can help you find somewhere to live if you are evicted.
Information on what happens if you previously had a tenancy agreement with us and still owe rent.
Find out about Council Tax Reduction and how to claim online.
Housing Benefit helps people on a low income pay their rent. Find out how to apply.
Universal Credit replaces some state benefits, including Housing Benefit. Find out how this could affect you.