Emergency housing repairs

If the issue poses a threat to someone's safety or could cause significant damage to your building, this is treated as an emergency. Emergency repairs should be reported by phoning 03456 08 12 03.

View a British Sign Language translation of this information. 

When you report an emergency repair we will advise you of when you can expect a response, and whether or not you are likely to be charged for the work.

You should make sure that a responsible person is present when the emergency service responds.

Emergency repairs are restricted to making your property safe or carrying out a temporary repair. If further work is needed, we will contact you to make arrangements for a follow-on appointment.

View advice about what to do if you have frozen or burst water pipe.

Useful emergency contact phone numbers