Right to Repair scheme
The Right to Repair scheme gives you the right to have small emergency or urgent repairs done if we, or our contractor, do not respond within the time limit set for that type of repair.
If we have not attended or completed the repair within the timescales allowed, you can contact us on 03456 08 12 03, to claim compensation and arrange for the repair to be placed with an approved alternative contractor.
Sometimes there may be circumstances which your landlord, or the contractor, have no control over which make it impossible to do the repair within the maximum time (for example, severe weather or requiring to order parts). In these circumstances your landlord may need to make temporary arrangements and to extend the maximum time. If they are going to do this, they must let you know.
Find out:
- What faults qualify for the scheme
- How much compensation you can receive
- What does not qualify
- Further information
What faults qualify for the scheme
To qualify for the Right to Repair scheme, the repair must have an estimated value of less than £350 and be in the table:
| Fault description | Maximum time to complete (working days) |
|---|---|
| Blocked flue to open fire or boiler |
1 day
|
| Blocked, leaking or foul drains, soil stacks or toilet pans (no other toilet) |
1 day
|
| Blocked sink, bath, hand wash basin |
1 day
|
| Loss of electric power |
1 day
|
| Partial loss of electric power |
3 days
|
| External window, door or lock not secure |
1 day
|
| Unsafe access to a path or step |
1 day
|
| Significant leaks or flooding from water or heating pipes, tanks or cisterns and cannot be contained |
1 day
|
| Loss or partial loss of gas supply |
1 day
|
| Loss or partial loss of hot water and/or heating, no alternative heating is available |
1 day
|
| Toilet not flushing and there is no other toilet in the house |
1 day
|
| Unsafe power, lighting socket or electrical fitting |
1 day
|
| Loss of water supply |
1 day
|
| Partial loss of water supply |
3 days
|
| Loose or detached banister or handrail |
3 days
|
| Unsafe timber flooring or stair treads |
3 days
|
| Mechanical extractor fan in internal kitchen or bathroom not working and no alternative ventilation |
7 days
|
How much compensation you can receive
If we fail to complete a qualifying repair within the maximum time allowed, you may be entitled to £15 compensation, plus a further £3 per day for every day the repair remains outstanding, up to a maximum of £100.
What does not qualify
The Right to Repair does not apply if:
- The date for repair was extended due to a request for an alternative appointment to carry out the work
- The repair has an estimated value of £350 or more
- You fail to provide access for inspection or for the repair to be carried out, having been given reasonable opportunity to do so
Further information
Find out more about Right to Repair from the Scottish Government.
Call 03456 08 12 03 if you have an enquiry or complaint about any repair.