General guidelines on changes to the Licensing service - Coronavirus
Due to the current COVID-19 pandemic we have had to make changes to the way we operate. Find out more about these changes:
If you are a British Sign Language (BSL) user, you can have this information translated for you via contactSCOTLAND-BSL, the online British Sign Language interpreting service.
We are not currently offering face to face contact at any of our licensing offices so we would ask you not to come in person. The licensing team will not return to an office in 2020 and so these provisions will be in place for at least the rest of this calendar year.
We are asking customers to only submit essential applications or paperwork. Our preference, in the interests of keeping our staff safe, is that where necessary, your application should be sent electronically to firstname.lastname@example.org. If you send a paper application to any of our offices there will be a delay in dealing with your application as our teams are not in the offices. We do have a system to deal with mail sent directly to Viewmount, however, any applications handed in to a service point will be delayed in reaching us. Please therefore use the electronic methods to get in touch.
Your application should be signed. Any necessary documentation should accompany the application. If you do not have scanned or electronic copies of documents you can provide photographs. Images of documents must be clear and legible.
Once we receive your application we will review it and contact you to arrange payment over the telephone. Please do not send us cash or cheques.
If you are unable to complete the forms online because you do not have access to a smartphone or computer, please call us on the numbers below and we will assist you to apply over the telephone. This is not something that we can usually offer, but in the circumstances we wish to be fair to all.
For Liquor applications please call:
For Civic applications please call:
Renewal reminders will be done as much by email and electronic means as we are unable to print. If we do not have an email address on file for you, we will phone you. If you are expecting to renew your licence, we will email you at the email address that we have on file for you. Depending on how you applied in the first place, we may have an agent’s email address for you. If you do not want us to correspond with the agent, please get in touch to let us know your preferred email address. Paper forms will not be sent out.
If you are applying for a taxi or private hire car drivers licence and have not previously provided us with your right to work documentation, we are currently unable to do face to face immigration checks. In these unprecedented circumstances, if you are asked for ID, we will accept a scan of your passport.
Please be aware that it may take some time to review and process your application. You should expect most applications to take the statutory timescale of 9-12 months to process. Please be understanding with our team who will be doing their utmost to be of assistance during these unprecedented times.
All planned meetings of the Licensing Sub-Committee and the Aberdeenshire Licensing Board are still proceeding as planned, however the plan is to hold these meetings via Skype where possible. If you are scheduled to attend a future meeting we will be in touch with you directly to provide guidance as to how you can attend, either through Skype, by telephone or through written representation. This complies with the provisions in the Coronavirus (Scotland) Act 2020.
Licensing - Coronavirus
Guidance for Existing Civic Government licence holders - Coronavirus