Building Standards performance
Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.
| Quarterly performance indicators |
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|---|---|---|---|---|---|
| Performance indicator | Current target | Q1 (April to June 2026) | Q2 (July to September 2026) | Q3 (October to December 2026) | Q4 (January to March 2027) |
| Percentage of Building Warrant and Amendment applications assessed for compliance with technical standards within 20 working days | 95% | 96% | 93% | ||
| Percentage of Building Warrants and Amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 94% | 94% | ||
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | ||
| Maintain an overall customer satisfaction rate of 90% | 90% | 82% | 100% | ||
Quarter 2 (July to September 2026) comments:
- Performance remained strong, with 93% of applications assessed within 20 working days, marginally below the 95% target; this was attributable to increased workloads
- Overall, the Aberdeenshire target for issuing a building warrant within 10 working days of receipt of satisfactory information was achieved
- All twelve dangerous building callouts reported across Aberdeenshire during the quarter were responded to within the prescribed four-hour target response period
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2023 to 2024 | 2024 to 2025 | 2025 to 2026 |
| Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days | 95% | 97% | 97% | 99% |
| Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 96% | 95% | 96% |
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 95.9% | 97.4% | 91.7% |
| Maintain an overall national customer satisfaction rate above 7.5 on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | 9.1 | 9.2 | 8.7 |
To find out more about our performance view: