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Building Standards Performance

Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.

Quarterly performance indicators
Performance indicator Current Target Q1 (April to June 2020) Q2 (July to September 2020) Q3 (October to December 2020) Q4 (January to March 2021)
Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days 95% 96%      
Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information 90% 97%      
Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours 100% 100%      
Maintain an overall customer satisfaction rate of 90% 90%  92%      

Quarter 1 (April to June 2020) comments:

  • The 20 day first response target set by the Building Standards Division across Aberdeenshire has been met in three areas and is only just under the target in the other three areas
  • The 10 day time from a satisfactory application being returned to the issuing of a building warrant across Aberdeenshire has been met
  • All seven dangerous building call outs in Aberdeenshire this quarter were responded to within the prescribed four hour time period target
Annual performance indicators
Performance indicator Target 2017 to 2018 2018 to 2019 2019 to 2020
Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days 95% 91% 95% 94%
Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information 90% 93% 94% 94%
Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours 100% 100% 100% 100%
Maintain an overall customer satisfaction rate of 90% 90% 91% 95% 98%
Maintain an overall national customer satisfaction rate above 7.5 (national average 7.4) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) 7.5 8.4 8.4 8.6

To find out more about our performance view: