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Building Standards Performance

Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.

Quarterly performance indicators
Performance indicator Target Q1 (April to June 2019) Q2 (July to September 2019) Q3 (October to December 2019) Q4 (January to March 2020)
Percentage of building warrant applications responded to within 20 working days 95% 97% 92%  93% 95%
Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information 90% 95%  93%  93% 97%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100%  100% 100%
Maintain an overall customer satisfaction rate of 90% 90%  100% 94%  100% 100%

Quarter 4 (January to March 2020) comments:

  • The 20 day first response target set by the Building Standards Division across Aberdeenshire has been met
  • The 10 day time from a satisfactory application being returned to the issuing of a building warrant across Aberdeenshire has been met
  • All four dangerous building call outs in Aberdeenshire this quarter were responded to within the prescribed four hour time period target
Annual performance indicators
Performance indicator Target 2017 to 2018 2018 to 2019 2019 to 2020
Percentage of building warrant applications responded to within 20 working days 95% 91% 95% 94%
Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information 90% 93% 94% 94%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100% 100%
Maintain an overall customer satisfaction rate of 90% 90% 91% 95% 98%
Maintain an overall national customer satisfaction rate above 7.5 (national average 7.4) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) 7.5 8.4 8.4 8.6

To find out more about our performance view: