Planning performance

Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall open for business attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement. 

Performance Indicators: 2022/23
Performance Indicator Current Target Q1 (April to June 2022) Q2 (July to September 2022) Q3 (October to December 2022) Q4 (January to March 2023)
Householder applications determined within 2 months 95% 91%      
Local (non-householder) applications determined within 2 months 65% 59%      
Major applications – average number of weeks to determine a major application 35 weeks 14.6 weeks      
Annual Performance Indicators
Performance Indicator 2019 to 2020 2020 to 2021 2021 to 2022
Householder applications determined within 2 months 91% 91% 88%
Local (non-householder) applications determined within 2 months 73% 72% 62%
Major applications – average number of weeks to determine a major application 23.2 11 51.5
Maintain an overall customer satisfaction rate of 90% Delayed until April 2021 77% 75.6%

For further information on our performance you can view the Planning Performance Framework 2020/21 (PDF 2.7MB), the Summary of Key Markers (PDF 143KB), and feedback from the Scottish Government for 2020/21 (PDF 666KB).

Previous year submissions:

We further monitor our performance against our Service Standards set out in our Customer Charter. You can view more information on our Customer Charter, and how to provide feedback, on our customer charter and feedback page.