Coronavirus (COVID-19)

View updates on coronavirus and council services. If you are affected and need assistance, please visit Grampian Coronavirus (COVID-19) Assistance Hub.

Roads, car parks and bus services - coronavirus

Due to the coronavirus (COVID-19) outbreak, we might have to introduce changes to our services depending on staffing levels and the government guidance.

On this page you can find out about the current arrangements for the following:

If you are a British Sign Language (BSL) user, you can have this information translated via contactSCOTLAND-BSL, the online British Sign Language interpreting service.

Roads faults

You can continue to report road condition faults. We are focused on delivering essential services so defects may not be repaired within our normal timescales and some activities may be significantly delayed.

During this period, when submitting a defect report, it is essential that you provide contact details and where possible a photo. This helps us in assessing the defect risk efficiently.

Mud and debris on our road network from agricultural activities will not be dispersed as quickly due to reduced vehicle numbers on the road. We advise drivers to take extra care.

Car parking charges

Parking charges in the council’s off-street car-parks and associated enforcement has been suspended for the foreseeable period. The decision has been taken to alleviate any concerns that members of the public may have had with touching the machines and to reduce the need for our staff in attending them.

Buses and A2B services

Waiting room facilities at both Ellon Park and Ride and Peterhead Bus Interchange are closed until further notice. Bus operators continue to serve both locations. Stagecoach has introduced temporary changes to bus services from 23rd March 2020 until further notice.

All A2B services are currently suspended apart from the Central Buchan and Westhill which are reduced in service. View A2B service updates.

National Entitlement Cards (NEC)

No new NEC applications for any type of card are currently being processed so we would advise not to apply currently. Find out more on the Transport Scotland website and the Entitlement Card website.

From 26th May 2020 limited card production will start for existing disabled and over 60 cardholders. Replacements for both as well as renewals for disabled cardholders will start to be processed.

Expired cards can be used for essential journeys up to 30th June 2020 and cardholders without a card can also travel to this date. However from 1st July 2020 all cardholders will require a valid card to make any bus journeys.

Transport to Healthcare Information Centre

The Transport to Healthcare Information Centre (THInC) advice service is still open providing advice on travel to health appointments in Grampian. To get in touch please call 01467 665568 or email

THInC is working with partners to coordinate NHS hospital staff and patient transport services.