View updates on coronavirus (COVID-19) and council services. A postcode checker has been launched to make it easy to find out what the COVID protection level is where you live. If you are affected and need assistance, please visit Grampian Coronavirus (COVID-19) Assistance Hub.
Community Alarm and Telecare Service
Due to the current coronavirus restrictions the Community Alarm and Telecare Service are working on emergencies only. Faults should still be reported.
Our Community Alarm and Telecare Service is called Aberdeenshire Lifeline. Community alarms and telecare cover a range of devices that use modern technology to help keep you safe and independent in your own home.
Find out more about Aberdeenshire Lifeline:
- Community alarms
- Types of equipment
- Eligibility for Aberdeenshire Lifeline
- Making a referral to Aberdeenshire Lifeline
The community alarm scheme allows you to call for help in an emergency at any time, day or night.
A community alarm connects to, and uses, your own telephone to contact a trained operator. You wear a pendant with a button which, when pressed by you, sends a signal through the telephone to our centre operators. Our trained operators will speak to you directly to ask what kind of help you need. They will arrange for help to arrive, if needed.
Telecare provides a range of additional alarm systems that can alert you when something needs your attention, or alert others to help you when you need it.
The equipment is unobtrusive and is installed in your home by trained technicians, with minimal disruption. Examples of telecare alert systems are:
- fall detector
- smoke or fire detector
- flood detector
- gas detector
- occupancy detector
- door contacts (which can raise an alert when the door is opened)
- pressure mats (which detect movement or lack of movement)
Telecare can offer a safer home environment and give you greater control over your lifestyle. Telecare can provide reassurance and access to immediate help, if needed.
Our guide to community alarms and telecare (pdf 632KB) has more information about the equipment available and may help you identify which equipment may provide the best support.
You may be eligible for Aberdeenshire Lifeline if you need care to live independently at home, whatever your age, and if you have:
- increasing frailty
- a long term health condition
- physical disability
- sensory impairment
- mental health problems
- problems with substance misuse
You can make a referral to us if you think you, a relative, neighbour or friend may benefit from our community alarm or telecare services.
You may need to contribute towards the cost of community alarms and telecare.
You can make a referral if you think you, or someone you know, may benefit from our community alarm or telecare service.
You can do this by:
- calling 03456 08 12 06
- emailing Jointequipmentcentre@aberdeenshire.gov.uk
- asking health care staff at your local GP practice to make a referral for you
You can self-refer by completing the referral form and service agreement:
The referral form details information about the person who may need help in an emergency at any time, day or night. You need to complete the personal details and nominate three contacts including their home, work and mobile telephone numbers. These contacts should be (if possible) family, friends or neighbours who are happy to be contacted in an emergency to help you. The form also includes information such as your doctor's details and the type of equipment requested. You can use our guide to community alarms and telecare to help you decide the equipment you need.
The service agreement explains what we are responsible for and what the person using Aberdeenshire Lifeline is responsible for. By signing and dating the service agreement you agree to:
- maintain a telephone line and electrical supply
- pay the current weekly charge for the community alarm scheme
Please email the completed referral form and signed service agreement to: Jointequipmentcentre@aberdeenshire.gov.uk or return them to:
Joint Equipment Centre
A member of staff will contact you to arrange installation of the equipment requested in the referral form.
If you aren't happy with any part of the referral process please call the Joint Equipment Centre on 01467 536161. A member of staff will talk to you or arrange a visit to discuss any issues.
If you are still dissatisfied you can use our complaints procedure.