SDS payment card
Self-directed Support payment card queries and contact us
This page has contact information to help you with any questions about your Self-directed Support (SDS) payment card and account.
The card is provided by our partner Prepaid Financial Services (PFS).
If you have any questions about your care and support, please contact your Social Worker, Care Manager, Enablement and Support Coordinator, Local Area Coordinator or Family Support Worker (these roles collectively called Practitioner).
If you have a query about your SDS card or account please call the appropriate number:
| Query | Who to contact | Telephone number | When available |
| Queries about your finance Not received a new card after the old one expired Change of address |
Social Work Finance team | Adult Services: 01467 539827 Children’s Services: 01467 537606 |
Monday to Friday, 9am to 5pm |
| Queries about the card Balance and payments enquiries Unknown transaction on the account Lost or stolen card Making a payment to a carer Declined transactions despite funds being available Forgotten PIN |
PFS Customer Service Team | 01467 442011 Quote your unique Card Holder ID (CHID), a 12-digit number starting with 20000 which is in your initial payment card letter | Monday to Friday, 8:30am to 5:30pm |
| PIN retrieval Lost or stolen card Replacement card |
PFS Automated Service | 0203 468 4112 0203 327 1991 0207 183 2248 |
Available 24/7 |
| General queries about your SDS card or account | Cornerstone SDS | 01467 530520 |
Or for help with non-urgent queries you can email aberdeenshire@prepaidfinancialservices.com.