Telecare Service

Our telecare service, Aberdeenshire Telecare, uses modern technology devices, such as a community alarm, to help keep you safe and independent in your own home.

A community alarm connects you to a trained operator who will get you help if you're not able to help yourself. The alarm is triggered by a push button or may be activated by a sensor.

Telecare is a range of alarms and remote monitoring systems that alert you when something needs your attention, or alerts others to help you in an emergency.

Aberdeenshire Telecare is a chargeable service. Our non-residential charging policy explains how we consider and calculate your ability to contribute.

Technology options you can buy

There are other technology options you can buy as an alternative to our telecare service. You may wish to consider these, as they may be more cost effective and can still help you stay safe at home.

Referrals

We are currently only responding to emergency referrals, due to challenges with the analogue to digital switchover. 

Emergency referrals include:

• support for people receiving end of life care
• an installation needed to support a person being discharged from hospital, as identified by an healthcare professional
• installations advised by an healthcare professional to prevent admission to hospital

To request telecare services please email us: jointequipmentcentre@aberdeenshire.gov.uk.

Our Adult and Older People Services privacy notice (PDF 297KB) explains how we may use your information in providing the Aberdeenshire Lifeline service.