Telecare Service

Our telecare service, Aberdeenshire Telecare, uses modern technology devices, such as a community alarm, to help keep you safe and independent in your own home.

A community alarm connects you to a trained operator who will get you help if you're not able to help yourself. The alarm is triggered by a push button or may be activated by a sensor.

Telecare is a range of alarms and remote monitoring systems that alert you when something needs your attention, or alerts others to help you in an emergency.

Aberdeenshire Telecare is a chargeable service. Our non-residential charging policy explains how we consider and calculate your ability to contribute.

Technology options you can buy

There are other technology options you can buy as an alternative to our telecare service. You may wish to consider these, as they may be more cost effective and can still help you stay safe at home.

Making a referral

You can make a referral to our telecare service using our online referral form for yourself or someone you know.

You must submit one form per person needing equipment, even if they are related and live in the same household.

Make a referral using our online form

Or you can:

• call 03456 08 12 06
• ask health care staff at your local GP practice to make a referral for you

Our Adult and Older People Services privacy notice (PDF 297KB) explains how we may use your information in providing the Aberdeenshire Lifeline service.

An health and social care professional will contact you to discuss the referral.

Contact us

For general enquiries please email us: jointequipmentcentre@aberdeenshire.gov.uk.