We have decided to close all offices to the public with immediate effect and we no longer accept cash or cheque payments. Please use our online services or call us through the Contact Centre to make a payment or get the help, advice and support you require. The hubs opened in our schools will continue to operate as planned.
View further updates on coronavirus (COVID-19).
Who to phone in an emergency
Find out who to contact in urgent situations:
- Out of hours emergency service
- Urgent social care or someone at risk of harm
- Concerned about flooding
If the emergency or crisis is life threatening, phone 999. If you are worried about someone who is ill, call NHS 24 on 111.
Our out of hours emergency service is available 5pm to 9am weekdays and all weekend. For non-emergency situations, view office telephone numbers.
|Housing repairs||03456 08 12 03|
|Homelessness||03456 08 12 03|
|Social work||03456 08 12 06|
The Roads Service’s Duty Officer can be contacted outwith normal office hours by Police Scotland. If you need assistance or need to report any issues around flooding, roads out of hours, call Police Scotland on 101 who will then call upon our services if necessary.
To report a flooding issue phone 03456 081205 (Monday to Friday, 8am to 6pm).
Aberdeen City and Aberdeenshire councils also manage the emergency planning function. Officers in the two authorities will bring an emergency plan into operation should there be a major flooding incident.
This plan will coordinate emergency and support services to those affected, including the setting up of reception centres. The Housing services of both authorities have a duty to provide emergency accommodation in the aftermath of such emergencies.