Coronavirus (COVID-19)

We have decided to close all offices to the public with immediate effect and we no longer accept cash or cheque payments. Please use our online services or call us through the Contact Centre to make a payment or get the help, advice and support you require. The hubs opened in our schools will continue to operate as planned.

View further updates on coronavirus (COVID-19).

Scotland-wide free bus scheme (National Entitlement Card)

Since all public offices will now be closed we have to change the way in which you are able to apply for your cards for the foreseeable future. For bus card renewals please email your disability evidence through to at this time. For new applications, please send completed application form alongside supporting documents.. Please call 03456 081 208 or email with any other queries. The situation may change again but we will keep the information updated as we receive any further details.

The Scotland-wide free bus travel scheme for older and disabled people is open to holders of a free National Entitlement Card (NEC). 


If you are over 60 or have a disability, you could be eligible for free bus travel to get around Scotland and your local area.

Over 60s eligibility

To be eligible for the NEC, you must be:

  • over 60 years old
  • a resident of Scotland

Disabled people eligibility

To be eligible for the NEC, you must:

How to apply

Please note that we won't be able to process applications made more than 2 weeks before the 60th birthday.

To apply, contact NEC team for a copy of the form or collect it from one of our offices accepting applications. Once you have completed the application please return it to your most convenient office for validation along with the appropriate documentation to support your application.

If your application is urgent, we recommend that you return it to a council office.

Supporting documentation

If you are over 60 or have a disability, when applying for an National Entitlement Card, you also need to provide: 

  • a recent photograph of passport quality and standard
  • proof of person (official document with a photo such as passport, driving licence, etc.)
  • proof of residence (utility bill, council tax bill, TV licence, bank statement, etc.) 

For more information on acceptable proofs visit the proofs page on the NEC website

Additional supporting documentation for disabled people

If you have a disability you will also need to provide additional supporting documentation as proof of your disability.

The documentation you will need to provide depends on the type of disability that you have. View the detailed list of documents corresponding to each disabled persons eligibility criteria.  

For any questions about the National Entitlement Card please contact the NEC team.

Offices accepting applications

The following council offices accept and validate both disabled persons and over 60s applications:

In addition the following locations accept and validate forms for the over 60s:

Post offices may take longer to validate your form. Please check the time scale with the individual post office.


For replacement cards please phone 03456 081208 or email providing your name, date of birth, address details and reason for replacement.

If you have any specific queries regarding the application process, or would like to know what other services can be added to your card please contact:

Telephone: 03456 081208
Or send queries in writing to:
Access Aberdeenshire

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