Customer Services

Find out how to access council services, or if you can't find an online service, how to contact us or visit us in person. 

 View the Customer Services privacy notice (PDF 571KB) to find out what we do with your information.


Many of our services have online forms which allow you to access services at a time that is convenient to you. For ease these are grouped by service. Please make use of our online services wherever possible.

If the service isn’t available on the website, you can find contact details for specific services.

Browse online services


Our chatbot is available 24/7 and it can help you with queries on our services.

Find contact details for specific services

Contact details for specific services:

Key service phone numbers

For out of hours, evenings and weekends view our emergency contact numbers.

Please phone the appropriate number for your query. The lines are open from 8.45am to 5pm Monday to Friday.

Calls to these numbers are charged at local call rates. Please confirm with your own provider for specific call charge.

Service Number
Automated Telephone Payment 0300 456 0634
Benefits 03456 08 12 00
Council Tax, Business Rates and Payments Due 03456 08 12 01
Education and Leisure Facilities 03456 08 12 02
Housing 03456 08 12 03
Planning and Building Standards 03456 08 12 04
Roads, Parks and Open Spaces 03456 08 12 05
Social Care 03456 08 12 06
Waste and Environmental Health 03456 08 12 07
General Enquiries 03456 08 12 08
Adult protection concern 01467 533 100
Child protection concern 01467 537 111

Service points

You can make payments and validate documents at any of our service points. Please check opening times before making a trip. 

We accept card payments only (we don't accept American Express), no cash or cheque payments.


Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm

The Faithlie Centre
1 Saltoun Square
AB43 9DA

View the Fraserburgh Service Point on a map


Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm

Gordon House
Blackhall Road
AB51 3WA

View the Inverurie Service Point on a map


Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm

Buchan House
St Peter Street
AB42 1QF

View the Peterhead Service Point on a map

Help for British Sign Language users

British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting service. Find out more on the contactSCOTLAND website