Guide to waste and recycling visit bookings

Here is what you need to know about how household waste and recycling bookings:

• Commercial type vehicles and vehicles with trailers need to book to visit all recycling centres
• Visits to Inverurie and Westhill household recycling centres need to be booked for all vehicle types
• Visits to waste transfer stations for residents disposing of asbestos or tyres need to be booked
• Spaces are open for bookings up to 7 days in advance
• Bookings are only valid for a single trip; you will need one booking for each visit
• There is are limits for vehicles with trailers and commercial type vehicles on the number of visits they can make, this is included in the booking system
• You can visit more than once per day if your limits allow, a valid booking is required for each visit
• You can make multiple bookings up to your vehicle type limits
• To update a booking you need to cancel your current booking and make a new one

Please familiarise yourself with our waste and recycling centre site rules before making a visit.

Who must book

All vehicle types need to book before visiting Inverurie and Westhill household recycling centres. This helps reduce congestion on these sites and queues to enter.

Commercial type vehicles and vehicles with trailers need to book before visiting any of our household recycling centres.

Booking frequency

Cars, car derived vans and pick-ups have unlimited visits in a 12-month period. You can book a visit as often as you like.

Commercial type vehicles and vehicles with trailers are allowed 24 visits in a 12-month period. These 24 visits can be used any time. You could use these 24 visits in one week if you wish.

What to bring

We recommend bringing your booking confirmation, or having it available on your phone, in case it is needed upon arrival at the site.

If you have booked as a hire van, you must bring your hire agreement in either paper or electronic form, as it may be asked for before you are permitted on site.

Arrival time

At Westhill and Inverurie household recycling centres, bookings are valid for a 15-minute time slot. Please make sure you arrive within this period.

At all other sites, bookings for commercial type vehicles and vehicles with trailers are valid for the opening hours of the day booked.

Queuing

Our booking system is designed to minimise queueing, but please be prepared to wait to access the site.

Booking checks

At sites where booking is required, access will only be granted to residents with a valid booking.

Where barriers and automatic number plate recognition (ANPR) systems are in place and operational, bookings will be verified automatically, and the barrier will lift to permit entry.

For sites without barriers or ANPR, or the barrier is not working, bookings will be checked by site staff using a mobile phone.

Late or early arrivals

If you arrive after your slot and the barriers don't lift, you may be asked to go home and book again if the site is too busy for safe access.

If you arrive too early and access is not possible, you will be asked to come back at your booked time slot.

Entry is at the site staff's discretion if you arrive early or late for your booking.

Change or cancel booking

If you need to change your vehicle registration or make any other updates after making a booking, please cancel your booking and make a new one. Changes can't be made to existing bookings.

To cancel your visit, follow the instruction in your booking confirmation email.

Pedestrian access

Pedestrian access is available at some household recycling sites. Booking isn't needed. Please check the site details before visiting.

This option is only for those without a vehicle. Don't park outside the site and walk in.