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Request a bulky waste uplift
We operate a chargeable bulky uplift (sometimes known as special uplift) service for residents for large items that don’t fit into wheeled bins.
The bulky waste uplift isn't for extra bags of waste. You can request an additional non-recyclable waste bin instead.
A bulky item collection is not offered for items where the use of a skip is better suited for disposal of the waste (for example soil and rubble).
Before you book an uplift of bulky waste items there are things you need to know:
- Alternative ways to dispose of your bulky items
- Items we can and cannot accept
- Charges
- How to request an uplift
- Preparing for an uplift
- How to cancel an uplift booking
Alternative ways to dispose of your items
Check if your items are suitable for recycling. Items can be taken to your local recycling centre free of charge. Some of our centres have re-use areas for good quality items.
If you have items such as furniture, working electrical items and clothing that are in good condition phone the Re-use Line or donate online. Items will be collected free of charge by a local organisation and reused.
Items we can and cannot accept
| Yes please (part of 4/8 items) |
Yes please (individually priced items) |
No thanks |
| Bed base Bed mattress Bicycle Household white goods Exercise bike Furniture Small and large electrical items Internal/External door Lawnmower Sky dish Small carpet (up to 12' by 12') Strimmer |
Bathroom suite Barbecue Carpet (over 12' by 12') Freezer - American style Garage door Kitchen Units Patio doors Shed (if it is over 6' by 8' will require an assessment visit) Sunbed Workbench |
Items which can be recycled through the blue-lidded recycling bin Bags or boxes of non-recyclable waste Bags of garden waste Gas bottles (please contact supplier as detailed on bottle) Fluorescent tubes Asbestos Tyres Trees Rubble Paint tins (empty or full) Car batteries Fire damaged items Oil tanks Metal baths Commercial fridge and freezers |
Please note we may need to arrange a visit to your home to assess the access and number of staff needed to remove your items.
Uplift charges for bulky items
Costs for bulky uplifts depend on the items being uplifted. No discount is given for a uplift of more than 8 items.
| Item | Charge (not subject to VAT) | Discounted charges |
|---|---|---|
| Bulky uplift of up to 4 household items (for example sofas, chairs, cookers etc) | £27.96 | £11.18 |
| Bulky uplift of up to 8 household items | £55.92 | £22.36 |
| Bulky uplift of individual items (priced per item) | £35.91 |
To qualify for a discount, you need to be in receipt of either Council Tax or Housing Benefit. You will need to provide your benefit number to claim discounted price.
How to request an uplift
If the items you want to dispose of are damaged or can't be reused, you can request an uplift.
After submitting your request we will be in touch to agree a date to uplift the items. This may take up to 5 working days. Please note we can't arrange uplifts on Good Friday, May Day or during Christmas.
In some cases we'll need to arrange a visit to assess the items before we can schedule a date.
You can also request a bulky uplift by contacting Wasteline or by completing the bulky uplift request postal form (pdf 193KB). You can make payment over the phone or at one of our service points.
On receipt of the request and payment we'll be in touch to agree an uplift date or if necessary, a visit to assess the planned uplift.
Preparing for an uplift
Your items should be left at the end of driveway/front of house for uplift by 7am on your booked day.
We are unable to assist with preparation of your items for the uplift. You need to tell us the exact location of the items. We will not collect items from inside houses or outbuildings. Please remember only items you have told us about will be picked up.
For safety reasons, the seal around the door of a fridge and freezer should be removed and the door tied or taped shut.
How to cancel an uplift booking
If you need to cancel your uplift, please let us know by 1pm on the Friday before the uplift date so we can refund the cost. If you inform us after this time then no refund will be paid.