Coronavirus (COVID-19)

View updates on coronavirus and council services. If you are affected and need assistance, please visit Grampian Coronavirus (COVID-19) Assistance Hub.


Reach a Council Office

Most of our service points are now open with reduced opening timesAll other council offices remain closed to the public. Customers are encouraged to use online services or call us through the Contact Centre to get the help, advice and support they require. 

View details of the following council offices:


Collection offices

You can make payments by cash, cheque or debit card at any of our collection offices.

Stonehaven Collection Office

Closed

16-22 Allardice Street


Service points

You can make payments (by cash, cheque or card) and validate documents at any of our service points.

Visiting a service point

From 16th September 2020 you can visit Banff, Fraserburgh, Huntly, Inverurie and Peterhead Service Points without the need to make an appointment. In addition to dealing with payments and validation of documents, staff are able to handle all enquiries. Ellon and Turriff Service Points remain closed.

Customers visiting a service point are asked to:

  • Ensure they adhere to 2 customers in the Service Point at any given time
  • If 2 customers are already in the Service Point on arrival, please wait until 1 leaves before entering
  • Wear a mask (sanitising stations will be available)
  • Follow all floor markings, signs, and instructions during the visit

Banff Service Point

Open between 8.45am and 1pm, Monday to Friday
Town House, 34 Low Street

Ellon Service Point

Closed
45 Bridge Street

Fraserburgh Service Point

Open between 8.45am and 1pm, Monday to Friday

The Faithlie Centre, 1 Saltoun Square

Huntly Service Point

Open between 8.45am and 1pm, Monday to Friday
25 Gordon Street

Inverurie Service Point

Open between 8.45am and 1pm, Monday to Friday
Gordon House, Blackhall Road

Peterhead Service Point

Open between 8.45am and 1pm, Monday to Friday
Buchan House, St Peter Street

Turriff Service Point

Closed
Towie House, Manse Road

View Customer Services privacy notice (pdf 571KB).


Area offices

Our area manager teams can help with matters relating to community councils, area committees, community planning (and projects) as well as area initiative funding. View their contact details:

Banff and Buchan Area Office

Closed
Town House, 34 Low Street, Banff AB45 1AY
Email: banffandbuchanamo@aberdeenshire.gov.uk
Telephone01467 530700

Buchan Area Office

Closed
Buchan House, St Peter Street, Peterhead AB42 1QF
Email: buchan@aberdeenshire.gov.uk
Telephone01467 537259

Formartine Area Office

Closed
29 Bridge Street, Ellon AB41 9AA
Email: formartine@aberdeenshire.gov.uk
Telephone01467 538439

Garioch Area Office

Closed
Gordon House, Blackhall Road, Inverurie AB51 3WB
Email: garioch@aberdeenshire.gov.uk
Telephone01467 533200

Kincardine and Mearns Area Office

Closed
Viewmount, Arduthie Road, Stonehaven AB39 2DQ
Email: kincardineandmearns@aberdeenshire.gov.uk
Telephone01569 690541

Marr Area Office

Closed
School Road, Alford AB33 8TY
Email: marr@aberdeenshire.gov.uk
Telephone01975 520400


Other offices


Headquarters

Closed
Woodhill House
Westburn Road
Aberdeen
AB16 5GB