Repairs and maintenance

Emergency repairs

Information on how to report an emergency repair. Emergency contact numbers.

Report a non-emergency repair

Information on how to report a non-emergency repair, the details you should provide and what you need to do before we arrive to fix it.

Repair categories and timescales

Information on our repair categories and the time it will take to complete the repairs.

Repairs during adverse weather

Find out about our service arrangements during Met Office weather warnings.

New tenant

Information on repairs to properties of new tenants.

Repairs charged to you

Information about the repairs that may be charged to you.

Right to our repairs service

Information on when we may restrict our repairs service.

Right to Repair scheme

Information on the Right to Repair scheme, what repairs qualify and details of compensation.

Our repair responsibilities

Information on the type of repairs we are responsible for as your landlord.

Your repair responsibilities

Information on the type of repairs you are responsible for as a tenant.

Safety checks

Information on our annual and ten yearly safety checks.

Upgrades to your home

Information on our planned maintenance and improvements and how this may affect any repairs you report.

Communal or block repairs

Information on how communal/block repairs are dealt with and what we are responsible for.

Work charged to you

Information on the type of repairs we may charge you for.

Lettable standard for council housing

Information on what works to expect prior to moving from a Council property, whilst the property is unoccupied, and what works will be completed when a new tenant has moved into a property.